FAQs

Frequently Asked Questions (FAQs) – QualityShop

 

1. Do you offer Cash on Delivery (COD)?

Yes, we offer 100% Free Cash on Delivery (COD) across India. There are no extra charges for choosing COD at checkout.

 

2. How long will it take to receive my order?

We ship all verified orders within 24 hours. Delivery usually takes 3–7 working days, depending on your location.

 

3. How do I track my order?

Once your order is shipped, you'll receive a tracking link via SMS or email. You can also contact us on WhatsApp at +91 84602 33476 for tracking assistance.

 

 

4. What if I receive a damaged or wrong product?

We’re sorry for the inconvenience. Please share an unboxing video and photos within 7 days of delivery. We’ll arrange a free replacement or refund as per our return policy.

 

 

5. How do I return a product?

To request a return or replacement, contact us within 7 days via:

Returns are free, and refunds are processed after we receive and inspect the item.

 

 

6. Can I cancel my order after placing it?

Yes, you can cancel the order before it is shipped. Once shipped, it cannot be cancelled but may still be returned after delivery.

 

 

7. What are your support hours?

We offer 24x7 customer support through email and WhatsApp. We're always here to help.

 

 

8. Is it safe to make payments online?

Absolutely. We use Razorpay, a secure and trusted payment gateway that supports UPI, debit/credit cards, wallets, and net banking. All transactions are SSL-encrypted.

 

 

9. Do you ship everywhere in India?

Yes, we ship to all serviceable pin codes across India. You’ll get shipping updates once your order is dispatched.

 

 

10. What if my order is delayed?

We try our best to deliver on time. However, delays can happen due to courier issues, weather, or public holidays. You can always reach out to us for updates.

 

 

11. Do you offer international shipping?

Currently, we only deliver within India.

 

 

12. Where is your business located?

QualityShop
📍 402, Avishkar Heights, Near Panvel Point, Mota Varachha, Chorasi, Surat, Gujarat – 394101
📞 +91 84602 33476
📧 qualityshopst@gmail.com